Because our cookie dough is perishable, Dough Miami cannot accept returns or exchanges. We are also not responsible for any theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package. We are not responsible if a package cannot be delivered or is delayed in delivery due to an order placed with incomplete or incorrect shipping info. If your cookie dough is a bit melted upon arrival (we ship insulated with ice pack so this is worst case), just mix the separated butter back in. You can then refrigerate or freeze it until it reaches your ideal temperature and texture. Our dough is totally fine to eat even if it melts during its time in transit! If your shipment never arrives or the dough flavors are incorrect, please contact us immediately, and we’ll reship your order at the next opportunity.